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Terms & Conditions

Last updated: April 2025

These Terms govern your use of www.merchmakeronline.co.uk. By accessing or using the Site, you agree to be bound by the following:

1. Parties Involved

  • "We", "us", or "our" refers to Print Store (HelloPrint B.V.), the licensed operator of the MerchMaker store.
  • "Brandon AB" owns the MerchMaker brand and domain and handles CRM, marketing, and customer service.
  • "You", the "Customer", refers to any user who browses, registers, or places an order.

2. Orders & Contract Formation

  • Orders placed are considered offers to purchase. We will confirm receipt via email.
  • A binding contract is formed when we send a dispatch confirmation.
  • We reserve the right to cancel orders where products are unavailable, pricing is incorrect, or uploaded content violates our policies.

3. Pricing & Payment

  • Prices are listed in GBP and include VAT (where applicable).
  • We accept Visa, Mastercard, Amex, PayPal, and bank transfers.
  • Payment must be authorized before order dispatch.

4. Delivery

  • We aim to dispatch orders within 24 hours of artwork approval.
  • Deliveries are handled by third-party couriers with tracking provided.
  • Delivery failure due to incorrect address or absence may incur redelivery fees.

5. Returns & Cancellations

  • Custom-printed goods cannot be cancelled once production has started.
  • Cancellations are only possible before artwork approval.
  • Faulty or damaged items must be reported within 15 days of receipt. Refunds or replacements are subject to inspection.

6. Intellectual Property & Uploaded Content

By uploading logos, artwork, or text, you confirm:

  • You own the intellectual property rights or have legal permission to use the content.
  • Your content does not infringe third-party rights or violate laws.

We reserve the right to refuse or cancel orders containing: - Copyright, trademark, or privacy infringements
- Offensive, discriminatory, or illegal material

Important: You, the customer, remain solely responsible for the legality of uploaded content. We accept no liability for any claims or damages related to IP infringements.

7. Customer Service & Marketing

  • Brandon AB handles customer service, communications, and CRM marketing.
  • By creating an account or placing an order, you opt in to receive marketing emails.
  • You can unsubscribe at any time via your account settings or email preferences.

8. Limitation of Liability

We are not liable for indirect or consequential loss, including loss of income, data, or business opportunity. Our total liability is limited to the purchase price of the relevant order.

9. Governing Law

These Terms are governed by and construed under the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.

Do you need help?

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If you have any questions, check out our contact page.